The short answer
Record the shipment identity, packing condition, location and pattern of damage, then preserve evidence for a joint investigation. Do not infer the cause from a single broken bottle photograph.
Damage may occur at different stages of production, packing, transport or unloading. Consistent records help distinguish an isolated handling event from a recurring issue that requires a broader review.
Capture the receiving condition
Record visible case or pallet damage before changing the arrangement where safe and practical. Photograph labels, affected layers, separators and the distribution of damaged units. Follow site safety procedures when handling broken glass.
Coordinate the investigation
Share batch references, inspection records and relevant handling information with the responsible parties. Keep evidence needed for the agreed claims process. Review corrective action against the likely cause rather than changing the bottle or carton without analysis.
Procurement checklist
- Record shipment and batch references.
- Document outer-pack condition and damage pattern.
- Preserve relevant packing evidence safely.
- Notify the responsible commercial and logistics contacts.
- Agree investigation and corrective-action steps.
Common question
Does breakage on arrival automatically prove a bottle manufacturing defect?
No. A proper investigation should consider the bottle, packing, transport and handling evidence together before assigning a cause.